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Help
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How to Order
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Online Ordering Difficulties
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For your convenience, we have three easy ways to place your order. When using a credit card, you may select the method you are most comfortable with; online, phone or mail. We accept VISA and MASTERCARD. If you prefer to use a check or money order, your order must be submitted through the mail. All orders are prepaid as we do not bill or ship COD. Scroll down this page or click on your preferred option below for further details.
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Placing your order ONLINE at this site |
Thank you for stopping by Direct Gardening! We are happy to help you with your gardening needs and even though the internet can be a daunting place to shop, be assured that our website is save and secure. Our customers enjoy the convenience and peace of mind of a SECURED shopping environment to view over 1,000 products from several of the largest and oldest nurseries in the United States. DirectGardening.com is designed as a full service shopping site complete with pictures and descriptions of products.
To shop at Direct Gardening customers "drill down" to the product that they
would like to order through searches. Starting with a search based on a product
category (which is located in the upper left hand column), 1 cent sales items,
a specific item search that is entered in the search field, or the unique "Plants By Type"
search option, you locate the individual plants and supplies.
As a result of a search or category request, a product listing is displayed. From the product listing additional information, including pricing can be seen by clicking on the product name.
From this product detail screen you should be able to click the "Add to
Cart" button next to the quantity you desire. You will now see your shopping
cart. Buttons under the shopping cart offer the options of checking out or
continue shopping. You may also remove items from your shopping cart from
this screen. Continue adding items in this manner until all items you wish to purchase are in your shopping cart.
When you have finished shopping and have clicked on the 'check out' button from a shopping cart you will see a personal information page. This personal information page includes your billing and shipping addresses, phone number, email, any special instructions you feel are necessary and the billing information. Please fill out this page completely. For the shipping address, use the address where you receive your mail. (If for some reason you are returned to this page a second time, typically as a result of continued shopping or incomplete information, most of the information will be filled out for you, however some information will not auto-fill on this page so check every line carefully.)
The coupon field on this page is for entering the coupon number for any special promotions that you received through email newsletter or suppliers catalogs. This area is not to be used to redeem merchandise credit certificates. Merchandise credit certificates can not be redeemed online and an order using them must be mailed in.
Once the personal information page is completely filled out, and you press the 'submit' button at the bottom, you will be presented with a "review receipt." YOUR TRANSACTION IS NOT YET FINAL - The receipt will not have an order number in the top right corner yet.
Please review the receipt for accuracy. Make sure your name and address are correct including spelling and zip code. Your free gifts, products you ordered, and shipping policy information should be seen on this receipt. In addition, your order is totaled on this review receipt. However, there is not an order number assigned to your order yet.
At the bottom of the review receipt is a button to confirm your order. Click on "PURCHASE". When you click on this button, you will be presented with a final receipt. THIS IS YOUR FINAL ORDER. The receipt will have an order number in the top right corner and a thank message indicating that your order has been received for processing will be displayed at the top. Please print a copy of this page for your records. This is the only confirmation you receive of your order. We do not send out an additional email confirming the order.
If you experince difficulty during this process, lose your internet connection or wonder if your order was received, please read the section on Did you receive my order? before re-entering your order.
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By phone |
Customers wishing to purchase using a credit card my take advantage of our
phone ordering system. Telephone our friendly and informative customer
service representatives at (309) 662-7943.
Monday - Friday: 8 am - 6 pm
Saturday: 8 am - 5 pm CST
Extended hours offered in the spring.
When shopping by phone we suggest that you browse our site and put items
into a shopping cart as if you are shopping online. When you are finished
shopping, proceed through the checkout process until you reach the review
order page (You will be asked to enter your name and address information,
but not your credit card information before you see this page). Your order
on DirectGardening.com is not final until after you enter your credit card
number and confirm the order again -- so don't worry about duplicate orders.
If your order looks correct, we suggest printing this order review page.
Using the order review page while telephoning us with your order will save
all of us a great deal of time.
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Through the mail |
Customers wishing to purchase using a check, money order, VISA or Master
Card (No CODs please) may wish to mail their orders to DirectGardening.
When wishing to mail us an order suggest that you browse our site and put
items into a shopping cart as if you are shopping online. When you are
finished shopping, proceed through the checkout process until you reach the
review order page (You will be asked to enter your name and address
information, but not your credit card information before you see this page).
Your order on DirectGardening.com is not final until after you enter your
credit card number and confirm the order again -- so don't worry about
duplicate orders. If your order looks correct, we suggest printing this
order review page. The printed order review page can be mailed to
DirectGardening for processing. The order review page should contain the
correct shipping information that we need to process your order. Please
include with your mailed order the correct payment, if you are purchasing
with a credit card, write the type of card (VISA or MASTERCARD), the card
number and the expiration date on the order review printed page. Please
also provide your signature on the page.
You may mail the printout with your payment to:
DirectGardening
1704 Morrissey Drive
Bloomington, IL 61704
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How can I order without a credit card? |
If you would like to order from DirectGardening.com but do not use a credit card, you may do so through the mail with a check or
money order. Please see the Placing your order through the MAIL section above for details.
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New for 2010
